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If you are a person who enjoys a dynamic, challenging and engaging work environment, with plenty of room for growth,
then GoWild Gaming is the right company for you!
A leading veteran online casino operator is experiencing a significant growth in several new markets and is seeking for Customer support agents to deal with online casino players via chat and email.
Your main responsibilities will be:
1. Provides excellent customer service assistance to online casino clients via chat and email.
2. Answers inquiries by clarifying desired information; researching, locating, and providing information.
3. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
4. Fulfils requests by clarifying desired information; completing transactions; escalating requests to the relevant departments
5. Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
6. Able to handle stressful situations
7. Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern.
8. Able to work on shifting schedules (morning, mid and night shifts)
9. Able to work as part of a team
10. Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA)
11. Communicates with management about errors with system/website issues.
12. Performs other duties as assigned.
13. Will be directly reporting to the Team Leader.
1. Outbound customer engagement in order to drive high customer satisfaction and incremented revenue.
2. Following up with customers in their welcome journeys with the goal to increase overall life time value.
3. While using live chat as the main tool, proactively initiate customer engagements with the objective to increase the overall average deposit value (upsell).
1. Professional use of the English language
2. Great communication skills, flexible and reliable
3. Good computer skills and multitasking abilities
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