Customer Care Representative

Bucharest, Romania

Customer service agents deal with online casino players via chat and email. Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service.

Responsibilities:

Provides excellent customer service assistance to casino clients via chat and email;

Answers inquiries by clarifying desired information; researching, locating, and providing information;

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;

Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;

Able to handle stressful situations;

Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;

Able to work on shifting schedules (morning, mid and night shifts);

Able to work as part of a team;

Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA);

Communicates with management about errors with system/website issues;

Performs other duties as assigned;

Will be directly reporting to the Team Leader.

 

Professional requirements:

 

 Professional use of the English language;

 Great communication skills, flexible and reliable;

 Good computer skills and multitasking abilities.

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